Whew! Fifty-seven minutes and counting on one phone call with one IRS collection agent. Three trips to the fax machine and one management referral later, my client will get his paycheck this Friday. Thanks to good staff effort, and good rapport, we got the job done again.
It’s important whenever we call the IRS to understand the background and perspective of the person on the other side. Revenue Officers, ACS, even Special Agents have different goals and different training. They are looking for answers which make sense to THEIR needs and expectations. It helps to have a background. The ex-RO prepared the financial docs. The former IRS Attorney laid out the plans. Years’ old experience on the phone lines at the computer center brought to mind and employed the respectful responses which are necessary if we are to make good contact, and get good results. Levy released. On to the next problem. Tax Advocate One.